Privacy policy

Introduction

This Privacy Policy outlines the practices of Highlands Spring Farm LLC (referred to as "we," "us," "our," or "the Site") regarding the collection, use, and disclosure of your personal information when you engage with our services, make a purchase on www.radlmannfamilyranch.com (the "Site"), or communicate with us in any manner. This Privacy Policy applies to all users of our services, including customers, website visitors, and individuals whose information we collect as described in this policy.

Please take the time to read this Privacy Policy carefully. By using our services and accessing our website, you agree to the collection, use, and disclosure of your information as described in this policy. If you do not agree with this Privacy Policy, please refrain from using or accessing our services.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to account for changes in our practices or for other operational, legal, or regulatory reasons. Any revisions to the Privacy Policy will be posted on the Site, and the "Last updated" date will be updated accordingly. We will also take any other necessary steps as required by applicable law.

How We Collect and Use Your Personal Information

To deliver our services, we collect and have collected personal information about you from various sources over the past 12 months, as outlined below. The information we collect and use depends on how you interact with us.

Apart from the specific uses mentioned below, we may use the information we collect to communicate with you, provide our services, comply with legal obligations, enforce terms of service, and safeguard our services, rights, and those of our users.

What Personal Information We Collect

The types of personal information we gather depend on your interactions with our Site and services. When we refer to "personal information," we mean data that identifies, relates to, describes, or can be associated with you. The following sections detail the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you directly provide to us through our services may encompass:

Basic contact details like your name, address, phone number, and email.
Order information, including your name, billing and shipping addresses, payment confirmation, email address, and phone number.
Account information such as your username, password, and security questions.
Shopping information, which includes items you view, add to your cart, or save to your wishlist.
Customer support information, including content you share with us in communications.

Certain features of our services may require you to provide specific information about yourself. You can choose not to provide this information, but it may limit your ability to use these features.

Information We Collect Through Cookies

We automatically collect certain information about how you interact with our services (referred to as "Usage Data"). We may employ cookies, pixels, and similar technologies (collectively "Cookies") for this purpose. Usage Data can include details about your access and use of our Site and your account, including device and browser information, network connection information, IP address, and other data related to your interaction with our services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers that collect information on our behalf. Such third parties may include:

Companies supporting our Site and services, such as Shopify.
Payment processors, who gather payment information (e.g., bank account details, credit or debit card information, billing address) for payment processing and order fulfillment.
When you visit our Site, open or click on emails we send, or interact with our services or advertisements, we, or third parties we collaborate with, may automatically collect certain information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information acquired from third parties will be treated according to this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their policies and practices. For more details, please see the section titled "Third-Party Websites and Links" below.

How We Use Your Personal Information

We utilize your personal information for various purposes, including but not limited to:

Providing Products and Services: To deliver our services, process payments, fulfill orders, send notifications regarding your account and transactions, manage your account, arrange shipping, facilitate returns and exchanges, and allow you to post reviews.
Marketing and Advertising: For marketing and promotional activities, such as sending marketing communications by email, text message, or postal mail, and displaying advertisements for products or services. This may involve using your personal information to enhance the Services and tailor advertising on our Site and other websites.
Security and Fraud Prevention: To detect, investigate, or respond to potential fraudulent, illegal, or malicious activity. We highly recommend that you do not share your account details (username, password, etc.) with others to ensure the security of your account.
Communication: To provide customer support and enhance our services.

Cookies

Like many websites, we use Cookies on our Site. For specific details about the Cookies we use to power our store with Shopify, please refer to https://www.shopify.com/legal/cookies. We use Cookies to operate and enhance our Site and services, remember your actions and preferences, perform analytics, and gain a better understanding of user interactions with our services. We may also permit third parties and service providers to use Cookies on our Site to customize services, products, and advertising.

Most web browsers automatically accept Cookies, but you can configure your browser settings to remove or reject Cookies. Keep in mind that disabling or blocking Cookies may negatively impact your user experience and may disrupt the functionality of certain features and services.

How We Disclose Personal Information

In specific situations, we may disclose your personal information to third parties for legitimate reasons in accordance with this Privacy Policy. These circumstances may include:

Sharing with vendors or third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
Sharing with business and marketing partners, including Shopify, to provide services and advertise to you. These partners will use your information following their own privacy policies.
Sharing with your consent or as directed by you, such as shipping your products or through your use of social media widgets or login integrations.
Sharing with our affiliates or within our corporate group to manage our business.
Sharing in connection with a business transaction like a merger or bankruptcy, to meet legal obligations, enforce terms of service, and protect or defend our services, rights, and those of our users or others.

Over the past 12 months, we have disclosed the following categories of personal information about users, as well as sensitive personal information (marked with *):

Categories:

Identifiers such as basic contact details and specific order and account information.
Commercial information including order information, shopping information, and customer support information.
Internet or similar network activity, such as Usage Data.

Categories of Recipients:

Vendors and third parties providing services on our behalf.
Business and marketing partners.
Affiliates.

We do not use or disclose sensitive personal information to infer characteristics about you.

User Generated Content

Our services may allow you to post product reviews and other user-generated content. If you decide to submit user-generated content to any public area of our services, this content will be publicly accessible.

We do not control who can access the information you choose to make public, and we cannot guarantee the privacy or security of such information. We are not responsible for the accuracy, use, or misuse of information you disclose or receive from third parties. This includes information you provide on public or semi-public platforms, or on third-party social networking sites, and it may be viewed by other users of our services or third-party platforms.

Third-Party Websites and Links

Our Site may include links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with us, please review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, nor for the accuracy, completeness, or reliability of information found on these sites. Information you share on public or semi-public platforms, including third-party social networking platforms, may be viewable by other users of our services and/or users of those third-party platforms.

Children's Data

Our services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure during transmission. We recommend avoiding the use of insecure channels to communicate sensitive or confidential information to us.

The duration for which we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide our services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Your rights regarding your personal information may vary depending on your location. Some of the rights you may have include:

Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
Right to Delete: You may have the right to request the deletion of personal information we hold about you.
Right to Correct: You may have the right to request corrections to inaccurate personal information we maintain about you.
Right of Portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party under specific circumstances.
Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information: You may have the right to restrict our use and/or disclosure of sensitive personal information to only what is necessary for service performance or to fulfill the expectations of an average individual.
Restriction of Processing: You may have the right to request the cessation or limitation of our processing of personal information.
Withdrawal of Consent: If we rely on your consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: You may opt out of receiving promotional emails at any time by using the unsubscribe option displayed in our emails. Please note that you may still receive non-promotional emails, such as those related to your account or orders you've made.

We will not discriminate against you for exercising any of these rights. To process your request, we may need to collect information to verify your identity, such as your email address or account information. You may designate an authorized agent to make requests on your behalf, and we will require proof of your authorization before accepting such a request.

Complaints

If you have complaints about how we process your personal information, please contact us using the provided contact details. If you are unsatisfied with our response, depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside your country, including in the United States. Your information may also be processed by staff and third-party service providers and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the UK, if applicable.

Contact

For questions about our privacy practices or this Privacy Policy, or to exercise any of your rights, please email us at info@radlmannfamilyranch.com